Lilly Smith, Author at Rosebery Housing

53 week rent year

April 3rd, 2024

Housing rent is calculated weekly, starting on a Monday. So, when there are 53 Mondays in a year, there is an extra week of rent to pay. The financial year 2024/25 is a 53-week rent year, which means your rent will be charged 53 times instead of 52. This will affect all Rosebery Housing tenants where the rent is charged weekly. […]

Benefits Update: Universal Credit Migration

April 3rd, 2024

The DWP is contacting everyone in Surrey who receives legacy benefits as they need to migrate to Universal Credit. Those benefits are: Housing Benefit, Income-related Employment and Support Allowance (ESA), Income-based Jobseeker’s Allowance (JSA), Child Tax Credits (CTC), Working Tax Credits (WTC), and Income Support Once a migration letter is received, recipients have three months to apply to migrate to […]

Citizens Advice Case Study

April 3rd, 2024

We referred a client to the Epsom Citizens Advice Money Advice Project (which is funded by Rosebery Housing) for help to repay their rent arrears. Citizens Advice learnt that the client wanted to move from their first floor flat to a ground floor flat to gain more support. The client was a vulnerable individual with […]

Financial Literacy Project

April 3rd, 2024

Epsom Citizen Advice’s Financial Literacy Project has been delivered to Blenheim High School sixth formers (years 12 and 13) for the first time and year 12 pupils at Epsom & Ewell High School for the second year. It’s a no brainer to teach 16–18-year-olds all about managing money before they go out into the world. […]

A white house on a blue background with a fire flame in the middle.

Fire safety

March 18th, 2024

Keeping our residents and their homes safe is a top priority, especially when it comes to fire safety. Safety is everyone’s responsibility, and in this article, you can see the measures we take as well as what you can do to keep yourself and your home safe. What we do to keep you safe We […]

Rent Changes from April 2024

February 29th, 2024

From April 2024 your rent and service charges will change. You will have received notification of these changes at the end of February. Here is some guidance on what you need to do next. If you receive Housing Benefit: We will notify the Local Authority about your new charges. You should check that any changes […]

Planning a trip away?

February 28th, 2024

Before staying away from home, it’s important to check the terms and conditions of your tenancy agreement. If you will be away for longer than your tenancy agreement allows for, please do let us know. Not only is it a breach of your tenancy not to tell us, but it could cause wider problems. For […]

Tutors United and Rosebery Partnership

February 28th, 2024

Building on Success: After a promising pilot in 2023, our free online English and maths tuition programme is thriving! We’ve extended it to a full 30-week run in the 2023-24 academic year, serving 12 Rosebery residents with children in Years 4-6. Impressive Results: Here’s a snapshot of our achievements so far: 16 hours of tutoring […]

Dispensation Documents

February 23rd, 2024

Important notice to homeowners. Please read the following documents, a copy of which will have been posted to you if applicable. If you have any queries, please email homeownership@rosebery.org.uk 20ZA Town and Country Housing decision 2023 December 19 – Letter to Respondents with Decision Dispensation Approval Covering Letter- No Addresses

Estate Services Innovation Group – supporting service improvements

February 22nd, 2024

The Estate Services Innovation Group (ESIG) have been buzzing with activity. Recently, we’ve seen them dive deep into service improvements on Rosebery Estates. Customer insight: One ESIG member met with Cleanscapes, Groundscapes and Rosebery staff to review how well the cleaning and grounds maintenance work was being carried out. They looked at a range of data […]

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