Types of Opportunities with Rosebery
Your Opinion Counts
Because we know how important it is to listen to your feedback, we’ve made sure there are lots of different ways for you to get your views heard. You can sign up for these by registering your details at our Opportunity Store. Activities include:
E-Surveys and questionnaires
We send out regular questionnaires and online surveys to ask you what you think of our services and to get your feedback on how you think we can improve. This could vary from sending you a repairs questionnaire to asking you complete an online survey about services you’ve received from us.
Our Mystery Shoppers carry out regular ‘Mystery Shops’ to test our services. They might write a letter to us or pop in for a visit to check how well we deal with their questions. We use their feedback to help identify the services we could improve. We’re always looking for residents to become Mystery Shoppers. You could join our Team of Mystery Shoppers by signing up through the Opportunity Store.
We carry out focus groups, where our residents can come in to talk to us about a particular service area. They can give us their feedback on how they think we can improve. If you’d like to sit in on one of our focus groups then look out for the sessions on the Opportunity Store website.
Chief Executive Hotline
This gives you the opportunity to speak with our Chief Executive Deborah Pike about issues that are important to you. This could include giving us a complaint, making a complaint or simply commenting on a service you've received. The CEO Hotline runs four times a year.
Estate Champions work with us to make sure the areas where they live are as clean and tidy as they should be. They work closely with our Estate Services Officer and help to highlight any issues. This means we get to hear about any problems they find straight away and can try to get them resolved as quickly as possible.
Brighter Future Bursary
As training is one of the key factors to finding employment, we also offer funding to help you pursue your individual training needs.The goal is that this training will help you into employment. Our Brighter Futures Fund enables you to apply for up to £1,000 to use towards a course. Examples of courses where this money has been used includes Hair and Beauty, HGV Licence and AAT training.
Click here for more information and to request an application form
We work closely with the Workers' Educational Association (WEA) to run free training course for our residents. These have included Beginners Computer courses and Money Management sessions. We post all future courses on the Opportunity Store, so keep an eye out.
Free Weekly Job Hub
If you're searching for a job or looking to build new skills with training opportunities, then our Free Weekly Job Hub is a great place to start. Run by the ETHOS Project, it takes place every Friday at Epsom Methodist Church, from 12pm to 2pm. Laptops and Internet access are provided. By attending the Job Hub, you'll have support with:
- Searching for a job
- Learning interview techniques
- Improving your CV
- Accessing local employment opportunities
- Building useful skills
- Using computers
We work in partnership with the ETHOS Project, Surrey Lifelong Partnership's project to encourage and support residents into work, training or volunteering opportunities. If you want help with your CV or are interested in boosting your skills, then this is the opportunity for you.
Nanette Chandler is an Employment Advisor at the ETHOS Project and she runs the Job Hub. She also holds 1-2-1 appointments at the Epsom Council building. If you'd like to make an appointment with Nanette, please complete this ETHOS referral form or you can ask our Customer Services Team to make an appointment for you by calling 01372 814 000.
Members of our Resident Panel play an important role in improving our services. For more information about what the Panel does and how you could become a member, please click Resident Panel
If you're interested in any of the free activities detailed above, please register with the Opportunity Store to find out more.