Repair Time Scales

When you tell us about a repair, we’ll decide how soon we’ll get it done. This is from the time you report the problem to us. We have two time scale levels listed below:

Priority 1 - This includes things that put you and your family in danger and or cause serious damage to your home. We aim to get to you as soon as possible, make the repair safe within 2 hours and rectified within 24 hours.

Priority 2 This includes repairs that need to be done quite soon but aren't dangerous. With our new Rosebery Repairs service, you can pick an avaliable appointment time that is convenient for you. All repairs will be completed within 28 calendar days.