My Gas Service

We are responsible for your safety when it comes to the gas services we provide in your home. We will service your gas appliances every year. It's really important that we do this to make sure they are safe for you to use.

Read more about our gas servicing procedure within our Gas Servicing Policy  

t brown

Servicing and repairs to central heating systems in your homes are carried out by our Gas Safe registered contractors T Brown. If you need to report a problem, please contact them on:
0800 0939447
0208 786
1241 (from a mobile)

You can also report it by visiting the T Brown website here    


We have a yearly programme to visit all properties with gas pipe work or gas appliances to check they are safe to use.

We will arrange a gas safety inspection and we'll contact you before to make an appointment to visit you at home. You need to allow us into your home to carry out maintenance or safety checks on gas appliances.

You may find that you're not able to make your appointment. If that happens, please contact T Brown on 0800 0939447 or 0208 786 1241 (from a mobile), to rearrange the visit.

If our contractors find you're not in during an appointment, they will leave a calling card and contact you to make a second appointment. If this isn't convenient, please phone them to rearrange it.

We need to check your gas appliances, it's the law. So if you do not let us into your home, you'll be in breach of your tenancy agreement. As a result, we may have to take legal action against you. If any legal costs need to be paid to help us access your home, they will be charged to you.

After the yearly gas service has been completed, the gas engineer will record the inspection (and any work that has been carried out) and this gas safety certificate will be posted to you within 28 days. This is called a LGSR certificate.


  • If you decide to install your own gas fire, you must get permission from us first and a competent Gas Safe registered engineer must carry out the work
  • You do not need our permission to fit a gas cooker, but it must be fitted by a Gas Safe registered engineer
  • You must make sure that any gas appliances you own are regularly maintained and checked by a Gas Safe registered installer at least once every 12 months. If you're unsure about the safety of any gas equipment, it should be turned off and not used until checked.


What should I do if I suspect a gas leak?
  • Do not smoke or light matches
  • Put out any cigarettes or naked flames
  • Do not use electrical switches or door bells, they can cause sparks
  • Turn off the gas supply at the meter
  • Open all doors and windows to ventilate the affected rooms
  • Keep people away from the affected area
  • Act immediately by contacting the National Grid Gas

Emergency Freephone line 0800 111 999

Useful Dos and Don'ts


  • Familiarise yourself with the gas appliances in your home
  • Familiarise yourself with your gas meter and know how to turn it off in an emergency
  • Use a fireguard if there are young children or elderly people in your home


  • Paint or adapt any gas fire or boiler case in your home
  • Install a ceiling fan in a room that has with a fire without getting permission from us first
  • Tamper with any internal controls of a boiler
  • Dry clothes on or around the fire or boiler
  • Sleep in a room where there is a gas fire or back boiler unit installed
  • Block any vents, as this will shut out fresh air that your gas appliance needs to burn safely