Help With My Bills

If you’re struggling to pay your energy bills (or to top up your pre-payment meter), you should contact your energy supplier as soon as possible. They have an obligation to help you pay for your energy, and any debt that’s built up, at an amount you can afford. Most suppliers have trust funds to which customers can apply for a grant to pay for energy or debts in times of hardship.

Another source of help for energy debts is Charis Grants. They will help you regardless of which energy supplier you are with. Visit their website charisgrants or phone 01733 421 021.

Fuel Direct

Fuel Direct is a safety net against disconnection for recipients of qualifying welfare benefits.The Department for Work and Pensions (DWP) can pay £3.60 per week directly towards energy debts from a customer’s benefits, plus an extra amount can be used to cover future bills.

Major energy suppliers have an obligation to accept payment by Fuel Direct, provided DWP approves the application.

Find out more information about Fuel Direct


You can also contact the Citizens Advice service for help

Epsom & Ewell: 0300 330 1164

Reigate and Banstead: 0844 411 1444

Guildford: 01483 576699

Tandridge: 01883 344777

Crawley: 0844 477 1171

Runnymede: 01932 827187