Help with Energy Advice



We know that energy costs are a worry with gas and electricity prices rising, but there are many ways to cut the cost of your energy bills and prepare for price changes.

In this section you'll find:

  • Tips on how you can save energy and reduce your bills
  • Extra support with paying bills
  • Support if you are struggling to pay

Useful websites

Energy Saving Trust offers free and impartial advice, money saving tips and articles on how to reduce carbon emissions, save money on energy bills and use water more sustainably.

U switch is a free price comparison site for gas and electric, and has articles on how to save energy.


Who is Your Gas Supplier?

To find out who your gas supplier is, you can call the Meter Number Hotline on 0870 6081524. Your Meter Point Reference Number (MPRN) is a way of identifying your unique gas supply to your home. It will be between 6 and 10 numbers and you'll be able to find it on your gas bill. If you've just moved in and don't have a bill yet, call the helpline above.


Who is Your Electricity Supplier?

To find out which company supplies your electricity, you can phone your regional electricity distribution number. For the South East of England, the number is 0845 601 5467

Help with Winter energy bills

There are several schemes to help certain households help heat their homes during the winter months when energy bills increase due to cold weather. These include:

  • Winter Fuel Payment - for those aged 65+, you could get between £100-£300 tax free to help pay for your heating bills in November and December.
  • Cold Weather Payment - for selected households on Pension Credit, Universal Credit, Income Support, Income Based JSA or Income Related ESA, you could claim £25 for each 7 day period of very cold weather.
  • Warm Home Discount Scheme - From Winter 2016, certain households may be able to claim a one-off payment of £140 from energy providers to those who are struggling during the winter months.


We are here to help

We hope you find this information and advice useful. If you'd like a one-to-one appointment with our Tenancy Sustainment Officers, who are trained to help with utility bills, utility debts and switching suppliers, then please contact our Customer Services Team on 01372 814000 or email the Tenancy Sustainment Officers at