Fire Safety

You can take steps to stop fires from happening in your home.

  • If you have a smoke detector put in and it beeps now and then, it’s because the battery has run down. It’s important that you change the battery so the smoke detector will work all the time.
  • If we haven’t put in a smoke detector, you need to get one yourself.
  • Don’t overload electrical sockets.
  • Make sure cigarettes are put out properly, use a proper ashtray and don’t smoke in bed.
  • Make sure small children can’t reach or see any matches.
  • Don’t use candles near curtains or other things that would catch fire, and make sure they are put out properly.
  • If you are cooking food, never leave it alone or overfill chip pans, and don’t throw water on a chip-pan fire.
  • Plan a way to get out of your home with your family and make sure everyone knows where the exit will be in case of a fire.
  • Close all doors at night.
What do I need to know about my smoke detector?

The smoke detector in your home is connected to the main electricity wiring. We will come and carry out a safety check once a year.


If the alarm goes off
  • Take your family to where it’s easy to escape in case there’s a fire.
  • Check all rooms for signs of smoke.
  • Feel around each door before opening it. If there’s any sign of heat, smoke or noise, don’t open the door.
If a fire has started
  • Don’t try to put it out yourself. Smoke and fumes can kill in minutes.
  • Get everyone out of the house and call the fire service on 999, unless you live in a scheme where there is a ‘stay put’ procedure.
  • Don’t go back for any reason.


If there’s no sign of smoke or a fire

Something may have made the alarm go off by mistake and you probably need to reset it. This can happen if:

  • A heater or clothes drier is too near it.
  • Someone smokes a cigarette or pipe near it.
  • A spray is used nearby.
  • There’s too much steam or fumes from cooking, such as roasting meat or burnt toast.
  • There are strong draughts from nearby doors and windows.
  • Some insects have flown close to the alarm.
  • The back-up battery (if any) is low.

If you can’t find out why the alarm has gone off, contact our repairs contractor. Never disconnect the alarm. This will put you and your family at risk.


To reset the alarm
  • If it has a HUSH button, press the button. The alarm will stop for 10 seconds but it then beeps every 40 seconds. If the problem doesn’t clear after 10 minutes, the alarm will keep going.
  • If there is no HUSH button, turn off the electricity supply at the consumer unit for at least 15 minutes. Then switch the electricity back on.
To test your alarm
  • Press and hold the test button for a few seconds. The alarm should sound.
  • If the alarm doesn’t sound, try cleaning it and test again.
  • If the alarm still doesn’t sound, contact our repairs contractor.
To clean your alarm
  • Use the nozzle of your vacuum cleaner to get rid of any dust from the vents.