Contact Us

There are lots of ways that you can get in touch with us. Please choose a way that you prefer.

By Phone

Our Customer ExperienceTeam are on hand to answer many of your queries, from checking your rent account to arranging appointments with our housing officers. You can call from 9am to 5pm Monday to Friday:

01372 814000
0800 068 7664 (Freephone)

Please note that calls may be recorded for training or monitoring purposes.

By Email

To email your enquiry write to



Live chat hours are open on Tuesday mornings (9am-12pm), Wednesday afternoons (2pm-5pm) and Thursday afternoons (2pm-5pm).

You can also email your enquiry using our online form below:

Contact Us

Note: Questions marked by * are mandatory

By Post

Rosebery Housing Association

Third Floor

Newplan House

41 East Street



KT17 1BL


By Twitter

Get information about us by following us on Twitter @roseberyhousing

Report a repair

Contact our new in-house repairs team Rosebery Repairs:

0800 096 0395 (FREEPHONE)

0333 7001025 (charged at a landline rate from a mobile)

Click here to Report your Repair online



Report a problem with your boiler/central heating

Contact our gas contractor T. Brown:

0800 0939447
0208 786
1241 (from a mobile)