Clearing Blocked Waste

General advice:
  • Blocked basins and sinks are usually caused by waste in the trap, such as fat, tea leaves, hair, cooking oil.
  • If water is slowly draining away, we advise you to clear wastepipes and traps with a cleaning product. Always follow the instructions carefully. Don’t use caustic soda because it breaks down the plastic of the pipes.
  • The trap always holds water which stops smells coming up the drain. But waste can build up in the trap and become stuck.
  • If more than one fitting (bath, basin, sink or shower) is blocked, the blockage may be in the soil stack or main drain. This will need to be cleared by us.
  • Blocked toilets are usually caused by unusual objects, such as nappies, toys or toilet fresheners. You must not use toilets to get rid of rubbish.


What to do

You need:

  • Bowl or bucket
  • Jug or cup to be used as a scoop
  • Cloth
  • Plunger
  • Rubber gloves


To unblock a bath, basin or sink:
  • Scoop out most of the water
  • Hold the cloth tightly over the overflowing opening
  • Put the plunger over the plug hole and pump it up and down quickly


To unblock a toilet:
  • If the pan is already full, take out some of the water using a scoop, for example a jug or cup, and put it into a bucket
  • Push the brush or plunger to the bottom of the pan
  • Pump it up and down quickly about 10 times. This should shift the blockage
  • Flush the toilet to see whether the blockage has gone


You may need to do this more than once before the toilet flushes normally. If you still have problems, you should contact us.


After you’ve finished, wash your hands and everything you’ve used.