BT Basic + Broadband

BT Basic + Broadband

Do you want to have a low-cost broadband for your home?

Are you claiming benefits or pensions credit?

You could be eligible for BT Basic + Broadband!




BT are offering an affordable home internet and phone line package called BT Basic + Broadband to those on low-income support.  BT Basic + Broadband includes:

  • broadband with up to 16Mb/s download speed

  • 10GB usage, which typically means you can:

    • browse the internet for up to 30 hours a month

    • stream up to ten hours of video a month

    • download one film (standard definition) and up to ten albums a month.

  • BT Parental Controls

  • unlimited wi-fi.  


With BT Basic + Broadband, your broadband will cost £14.55 every three months. So, with your BT Basic line rental included, the total cost will be £29.85 for every three month period (that is £9.95 a month).

There is no connection charge for installing broadband, but there will be a postage and packaging charge for the BT Home Hub router that is needed for the broadband to work.

If you go over your broadband usage limit, a charge will apply. BT will email you if you are close to going over your allowed limit.


BT Basic + Broadband is available to those claiming the following benefits: (For full details please visit the BT Basic Eligibility page).

  1. Income Support

  2. Income-based Jobseeker’s Allowance

  3. Pensions Credit (Guaranteed Credit)

  4. Employment and Support Allowance (income related)


To find out if you're eligible for BT Basic + Broadband and for details on how to apply, please go to the official 
BT Basic webpage. All applications must be made directly through BT.


Can't afford home broadband?

There are lots of ways to still connect online and make use of public digital services:

  • Rosebery offer FREE computer sessions for residents to come in and use our computer and internet facilities at our office in Epsom. To find out more and to book a session, please visit our Computer Booking page.
  • Local libraries and community centres often have public computers offering free or low-cost computer usage for members of the public and they can offer help and support to get online. To find out your nearest centre, use the UK Online Centre search directory to find your local computer facilities.
  • Many local cafes, shopping centres and even public transport offer free WiFi services whilst on the go. Visit MoneySavingExpert for information on locating free WiFi hotspots.